At some point, we can’t take any more patients for Standard PCR tests. You have 3 options.
- Try and find another place to test today
- Come back the next day we are open
- See if we have any Expedited appointments.
Please consider any info you’ve been given by staff and make the decision that is best for you. We’ll do our best to serve you well and quickly.
We tried to answer all of the questions we usually get on this FAQ. And we try to talk to you as soon as we can. But there are many more patients that there are Dr. Mom team members and we are getting to you as fast as we can.
At some point, our team members need to go home to rest and see their families so they can recharge to be back again and keep serving the community. When we reach that point, unfortunately the answer is no.
First, there is no guarantee that you will be seen if you wait and there is no estimate for how long the wait will be. And since things change every day, we can’t advise you on this because we don’t want to mislead you into thinking that there is certainly where there is not. You have to choose based on when we open how early you want to come to try and wait.
We can give no time estimate for how long you will wait because things are changing moment by moment. You have to choose if you’d like to wait and for how long.
You can sign up for the standby list once you get in line. The greeter will tell you where to sign up for your standby appointment. Follow his instructions carefully. It will seem confusing and scary, but just do what the greeter tells you. To move through the line faster once you come out of standby follow these steps:
Sign up for the standby appointment using the red button above. BE SURE TO USE A DIFFERENT EMAIL FOR EACH PATIENT. For children or family members without emails, there are instructions for how to create a temporary appointment under the heading “Testing With a Family.”
Sign up for your patient portal, sign in, and check in to your stand by appointment. You know you checked in if you are asked for insurance information.
You will be moved from the standby list to today’s appointments once you are pulled from the standby lot.
*Note: If you follow these steps, it will help you move faster through the testing line once you are out of the standby lot.
Please do not sign up for an appointment for any day until the greeter tells you to. When you just sign up for an appointment for tomorrow or the next day, you’re taking an appointment from someone who actually needs to come tomorrow and it takes a lot of staff work to clean that up.
So unless you actually plan on leaving and coming back for an appointment tomorrow or the next day, please wait for instructions from the greeter.
We will put you in a waiting line and you can wait in the parking lot designated as the waiting area. We will see the patients with an appointment first. When we clear those patients out, we will pull people from the waiting area in the order they arrived.
Before the omicron variant we were seeing 20 patients a day. Since that variant hit we went up to seeing an average of 120 patients per day. We use appointments to help manage our flow and serve the most patients. But you can walk up for a stand by visit. So you don’t need an appointment, but an appointment will make your wait shorter.
Patient traffic is exploding unpredictably. To serve as many people as possible, we have to move through patients quickly. If we stop and talk to each person, that time takes away from being able to serve more patients. This delay, is a delay for you getting served as well. So please be patient with us, answer the questions quickly, and you will get to a point in the process where you can ask all of your questions. You can also read this FAQ which we add to all of the time to answer commonly asked questions.
We apologize but we can’t think of everything.
Yes. We will test you and bill the US government or your insurance.
If you start having symptoms or 5 days after exposure, whichever comes first. If you come too soon, you may be positive, but the test might not be able to pick it up.
Please just be patient with us and any wait. Please don’t take your frustrations out on us because we’re really doing the best we can to help the most people we can. And please just say thank you and we appreciate you to as many of our team members as you remember to. It really makes these hard days easier.
Insurance is a crazy maze of rules that are vastly different for all kinds of reasons. We have no comment on covered costs other places. All we can speak to is how we do business. And if it does not work for you, we understand. You don’t have to test with us. You will likely be better served at other locations where you had the experience you expect.
With the supply chain issues, the cost of everything is changing all of the time. Just like you see the changing prices in the grocery store or at the gas pump, we see those same changes as well as shortages. So while we keep the price of anything as low as possible, we still have to make our administrative fees cover the cost of providing care and running our business so we can stay open.
Rapid test – Results in 20-30 minutes after your test is administered. Has an administrative fee. You must do a Standard PCR as well because it is more accurate. You have to wait in the appointment or standby line for this test.
Expedited results test – Results tomorrow morning. Has an administrative fee. Separate line from the appointment and standby line. Usually, but not always a shorter wait.
Vaccine or booster administration – By appointment only. No charge to you.
Monoclonal antibody treatment – By appointment only. Fees according to insurance coverage.
We started off providing only standard PCR tests at no cost. Then we added vaccines at no cost. As things changed and our patients required other services in this changing COVID-19 environment, we work to provide them at the lowest administrative cost possible to provide as much quality service as possible. A team member will let you know the cost before you get it so you can decide whether you want that service or not. A standard PCR test will always be no cost to you if you have insurance. If uninsured expect to pay 100 dollars upon your visit.
The standard PCR test is free to you if insured. Uninsured, it will cost you $100.
You will get results via text or email. You’ll need to sign up for a patient portal for the lab and the doctor’s office.
This is a PCR test which is done at a DNA level, making it very accurate. Click here for more details.
PCR – Test results on average come in 1 day, but with the omicron spike, it can take as long as 3-4 days.
Rapid Test – 20-30 minutes after test is administered.
Drink some water so you can produce saliva, but do that more than 20 minutes before you start spitting. Don’t brush your teeth or eat or drink within one hour of the test.
Saliva PCR – You will provide 1 mL of saliva for your testing sample.
Rapid Test – There will be an anterior nasal swab (near the front of your nose).